Location. The Renaissance Phoenix Glendale Hotel & Spa is located in Glendale, Ariz. Glendale Arena stands one-half mile from the hotel. The Phoenix Cardinals Stadium is located less than five miles away. The famed Heard Museum, positioned 11 miles from the hotel, displays Native American artifacts and unravels the mysteries of Arizona's historic past.
Hotel Features. The contemporary Renaissance Phoenix Glendale Hotel & Spa's sunset-hued lobby displays modern furnishings, custom sculptures and water features. Soleil restaurant serves American favorites with modern twists. Caffeina's Marketplace Café serves Starbucks coffee. Ray's Lounge offers seating surrounded by fire and water elements. Refresco's provides poolside fare and libations. The fitness center contains free weights, and cardiovascular and weight-training equipment. The business center is open 24 hours. A total of 95,000 square feet of function space accommodates events. High-speed wired and wireless Internet access is available for a fee. The two-story, indoor/outdoor Spa Botanica offers massage and beauty treatments, and uses Pevonia Botanica skin-care products.
Guestrooms. This 11-story property offers 320 modern guestrooms, including 46 suites. Rich crimson, gold and sand hues harmonize with contemporary wood furnishings. Rooms include high-speed wired and wireless Internet access for a fee. Accommodations feature coffeemakers, microwave ovens and minibars. In-room safes are provided.
Expert Tip. The sun almost always shines in the Phoenix area. The Renaissance Phoenix Glendale Hotel & Spa offers an outdoor pool for those who never tire of the sun's radiant heat, and an indoor pool provides cooling recreation exempt from the sun's blazing rays.
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Guest Reviews: Renaissance Phoenix Glendale Hotel & Spa
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- Renaissance Glendale Hotel & Spa
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9495 W Coyotes Blvd | Glendale, AZ 85305
- TripAdvisor Traveler Rating:
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Based on 35 traveler reviews
- Most Recent Traveler Reviews:
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“Management needs too look at customer service and spa”
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Feb 21, 2010
busy_mom_in_glendale, Glendale, AZ
- This hotel used to be awesome. I have been staying here a few times a year since it opened. The staff was attentive and would recognize me when I came...
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- This hotel used to be awesome. I have been staying here a few times a year since it opened. The staff was attentive and would recognize me when I came to stay. The spa treatments were very nice and you would see activity there. Then they must have had a management change or something.
The last two times I came I noticed the spa treatment quality had gone down. I thought one was because it was new years and the tech was tired or cranky, not sure. The rooms were not as clean as usual. Then this summer, I notice they were cutting back on towels, shampoo and little things like that. There was not even a pen in my room.
This will be my last stay unless there is a concert and I do not want to drive. The location is great for that. But, I might stay at the Hampton, also within walking distance.
The “Delighted to Serve” (DTS) operators, need some customer service training. That being said, I think that is part of the management style. I read in a few other reviews about customer service issues and I must agree. Just the way they answer your questions with snarky demeaning remarks and tones put me in a defensive cranky mood. Once I asked if they could find out about when my room would be cleaned because I wanted to work on my project and not worry about picking it up for the maid, the DTS just cut me off and said they had no way of knowing this, they clean rooms for 9 till they finish. Finally, she said she would ask them if they could clean my room next, (with put out attitude) it was already 1:00 pm.
This is just a sample of what I had to put up with. A couple other issues were:
1. Made my reservation a few weeks earlier online. No club rooms were offered online, but being a Marriot elite member I know sometimes they offer it later. Club rooms and suites have microwaves, I really wanted one, because I use them. So, a week before my stay I get the offer to upgrade to club or corner room for a fee. Yes, I choose club. Someone emailed me back said it was not available. So I email her and ask for a corner room (willing to pay, also offered in the upgrade email), she said they were not available, but she made had me set up in a junior suite for no additional charge. Nice.
I get to the hotel, and they put me in a small, obvious beat up room on the 4th floor, we walk in and I asked the bell person if this was a Junior suited, he said, “oh yes”. I knew it was not, because I have stayed in them before. When I call down to the DTS, the girl was not going to help. She wanted to move me to a corner room (now available??) but I would have to pay the upgrade charge. It was just annoying to get promised one thing, and then get a game with this rude DTS girl. After I read my email to her and offered to forward it, she put me in the corner room for no additional charge. The room is nice, but why did I have go through that frustration?
My Marriot profile says High room with extra towels. They put me initially on the fourth floor and 2 towels. They must not pay attention to the Marriot Elite information at all.
It seemed every time I called for something, the DTS was rude. I would much rather call directly for room service or housekeeping myself instead of having to deal with those girls.
The Spa!!! Sad, sad, sad. Had a pretty nice massage one day. The next day I called down for a facial. They set me up for an 11:30 treatment. I get there at 11:00, and then by 11:50 I finally call down stairs and ask when was I going to get my treatment. The receptionist was very sorry, the technician who was to help me never showed up! No one ever checked on me. So she was to discount the service 25% (I verified it was % not $) and set up a 2:00 appointment. I guess I had the same girl that stood me up in the morning, she made some excuse and said she was sorry. I was to have an 80 minute treatment, she got me at 2:15 and finished at 3:15. She had me in a facial mask one time for over 35 minutes and did nothing but clean her room and bang around things. I had these facials before and they usually do your feet and other things, this was terrible!!!!.
So, I get back to my room, check the charge, they still charged me for the 80 minute service, just took off the $25 tip they automatically include. I was not happy and called down, the girl was very sorry, again, and changed the charge to $93. but she had to credit out the $125 the next day for some reason. When I check the next day, she only credited $100. I could not believe these people. I had asked to speak to the manager, and she said she had it all taken care of. I am still waiting for the manager to call me. I do not think it will happen.
Cleanliness of the spa is scary. I came in the previous day about noon for my massage, had locker 11, when I came back the next day for my facial, the girl opened locker 11, my robe and shoes where still in the same place I left them the day before, it was not cleaned and they would have given them out again. After I changed, I noticed my robe was dirty or stained on the inside, it was not from me, and I had on my bathing suit. A spa should pay attention to details like that.
This was a very frustrating stay for me. Ironically, this was supposed to be a relaxing break. I love the location is close to Westgate, so I thought I would try this hotel one more time. My bad mistake.
They would not be in business if it was not for the Arena and Stadium within walking distance.
I think the spa is already in part time mode. I found out, it is not actually staffed. They call people in when they have an appointment. This is too bad, most of the other Marriott’s with spas in the Valley are very busy. They could be also if they would try.
End on a positve note: I think service might be better on weekends when they have a better staff. Plus the view from my room is really nice. Room 935, it is a little noisy from the room above, but he view is awesome!! « less
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“Nice hotel for a business trip - probably not a vacation spot”
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Feb 16, 2010
Msunkissed, Philadelphia, PA
- I stayed at this hotel for a conference in late January for four nights. The hotel is fairly new and all areas inside the property were well maintained and spotless....
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- I stayed at this hotel for a conference in late January for four nights. The hotel is fairly new and all areas inside the property were well maintained and spotless. The gym had brand new equipment and was virtually empty every time I walked by on my way to the pool. The pool area was nice but nothing special. There were fluffy towels, plenty of chaise lounges and clean restrooms. My only issue was that there seemed to be an ant farm in the area to the right of the pool - kind of gross.
The room was nice, with a view overlooking the courtyard, a safe to lock our valuables, a mini fridge, flat screen TV and very comfortable beds. On the first night, we enjoyed a sound sleep with no distractions. The two nights that followed were a little less peaceful, as our neighbor's alarm could be heard clear as day through the wall, each and every time she (he?) hit snooze or forgot to turn the alarm off altogether. The bathroom was roomy, but the lack of a makeup mirror was noted by my mom, while the lack of an electrical socket by the mirror in the hallway was noted by me. Little amenities like these are missed when they are overlooked. « less
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“Perfect location for those who like sports, drinks and food.”
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Jan 14, 2010
appie3
- Hotel is situated close to the Phoenix Football Stadium and Icehockey Arena, surrounded by bars and restaurants. Enough shoppingmalls within 30 minutes drive.
- Hotel is situated close to the Phoenix Football Stadium and Icehockey Arena, surrounded by bars and restaurants. Enough shoppingmalls within 30 minutes drive.
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“Excellent New Hotel, Great Location for Jobing.com Arena”
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Dec 31, 2009
Hiker30, Pennsylvania
- Stayed here for 1 night in Dec 2009. We picked it because it is adjacent to Jobing.com arena, and we had tickets for a hockey game. The location is great...
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- Stayed here for 1 night in Dec 2009. We picked it because it is adjacent to Jobing.com arena, and we had tickets for a hockey game. The location is great but the hotel could be a destination in itself--it's a beautiful property (about 2 years old but everything looks brand new). Large multi-story fountain in the lobby, nice wide hallways to the rooms. There is a free business center with internet access just past the cafe on the 1st floor. Parking is in an attached garage, costs $11 per day.
Our check in was quick and friendly, we were put in a corner suite. This suite was very nice--large separate tub with jets, great eating area in front of a full length window with table for two. The bed was plush and had both foam and down pillows. Both Tvs were LCDs and there were several HD channels.
The concierge lounge is nice, evening appetizer choices were limited but good quality. Breakfast in the lounge included eggs, sausage, fruit, yogurt, etc. The lounge also has a free candy dispensary which was a nice touch--you could fill small cups with your choice of M&Ms, lemonheads, hot tamales, wasabi peas, or snack mix.
We also ate at the restaurant, Soleil. Hotel restaurants are often a little overpriced, but we thought the prices here were pretty reasonable when compared with the restaurants surrounding the arena. Our portions were large and we both had take-away boxes when we were done eating. « less
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“Perfect stay at the Renaissance and will suggest this to others”
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Dec 11, 2009
sage_brown, Lake Geneva, WI
- I travel often for work and I have to say that this is by far one of the nicest hotels I have stayed at in the state of AZ. Every...
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- I travel often for work and I have to say that this is by far one of the nicest hotels I have stayed at in the state of AZ. Every single thing at this hotel was perfect. Let's start with the decor - amazing! The colors of the resort overall are reds, oranges and yellows - warm and inviting - very fresh and lovely. The bedding in the rooms and the overall decor of the entire resort is amazing. The outdoor areas are just perfect as well - you just want to hang out there! The food was great (room service was awesome too). The staff is amazing. Even the blow dryer in the room is awesome - an added bonus is the sweet iPod docking station/alarm clock and flat screen TV! I had a balcony and that was awesome - what a view of the Stadium and the mountains. I really enjoyed my stay and I will be back. There is also a lot to do within walking distance - food, shopping, movies, etc. which is nice if you don't have a car. Loved it! Very pricey - but really worth it. I was there for a conference for work and the conference center was wonderful as well. Wonderful stay! I even called down to the Manager to give them my kuddos - it was that nice! « less
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Map & Directions: Renaissance Phoenix Glendale Hotel & Spa
GPS Coordinates: 33.53295 -112.26470
Address: 9495 W Coyotes Blvd, Glendale, AZ 85305
See other hotels near Renaissance Phoenix Glendale Hotel & Spa.Nearest AirportSky Harbor International Airport [PHX]
16.33mi
Points of InterestUniversity of Phoenix Stadium
0.31mi
Cricket Wireless Pavilion
4.57mi
Gold Course at The Wigwam Golf Club
5.85mi
Maryvale Baseball Park
6.09mi
Peoria Sports Complex
7.08mi
Grand Canyon University
7.85mi
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