Omni Orlando Resort at ChampionsGate

1500 Masters Blvd
Orlando, FL 33896

(800) 370-9416

Online exclusive! Beat the clock -- stay at Omni Orlando Resort at ChampionsGate in Orlando for our lowest rate ever. Reserve online now for $125 - $339.00

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433 reviews

Location. The Omni Orlando Resort at ChampionsGate is located in the neatly manicured community of ChampionsGate, Fla. This resort is less than seven miles from Walt Disney World Resort, 13 Miles from Downtown Disney and 19 miles from Universal Studios Orlando.
Hotel Features.
Located on two Greg Norman-designed championship golf courses and surrounded by 15-acres of family-friendly recreation, this resort caters to the golfer, the businessperson and the family. The premiere golf club features a clubhouse, restaurant and banquet facility, which can accommodate anything from large golf tournaments to evening functions or corporate events. The Omni Orlando Resort at ChampionsGate also features a business center, on-site retail shops and a kids program. The 730-room resort has a European-style spa, which offers massage packages, body wraps and facials. It has an 850-foot lazy river and a full-service health club with 24 hour access. The resort has five unique on-site restaurants, each specializing in a specific type of cuisine including a pan-Asian style restaurant, a Mediterranean-style restaurant and a poolside bar and grill. The resort also offers complimentary shuttle transportation to all Walt Disney World theme parks.
Guestrooms.
The resort consists of 730 contemporary guest rooms and suites and two and three bedroom designer villas, each with complimentary high-speed wireless Internet access, an executive work desk and over-sized modern furnishings. Rooms feature fully stocked refreshment centers, easy chairs, plush robes and in-room safes. The resort also offers "Get Fit" guestrooms, which include a portable treadmill and healthy snacks in the refreshment center.
Expert Tip.
ChampionsGate golf resort is the world headquarters of the David Leadbetter Golf Academy, an international chain of golf academies that allow people to take private lessons from former professional golfers.

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Guest Reviews: Omni Orlando Resort at ChampionsGate

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Omni Orlando Resort at ChampionsGate: 1500 Masters Boulevard, ChampionsGate | Kissimmee, FL 33896

TripAdvisor Traveler Rating:: Based on 433 traveler reviews

Most Recent Traveler Reviews:

“Slipping in service: cannot fulfill Omni expectations it creates”

Feb 23, 2010 Honu_Ohana, Arlington, Virginia

We had stayed here in February 2009 and LOVED the hotel, especially the Lazy River, so much that we never even considered another place for our 2010 trip. The 2010... more »

We had stayed here in February 2009 and LOVED the hotel, especially the Lazy River, so much that we never even considered another place for our 2010 trip. The 2010 trip was 2 days added onto a business trip to the Daytona beach area.

I made the reservation several months in advance via the Omni web site and joined their Select Guest program to get the free wifi, newspaper, etc. My rate was $279/night, which did not seem unreasonable at the time. Silly me! I should have checked the Omni site again. I just did--we overpaid by $100/night or more compared to what they are offering on the Omni site for a Saturday/Sunday in late February. This is especially rankling, given the service slippage we noticed compared to last year.

Our room, though nice, was not particularly well located--it had a view of the roof of the building below--and did not reflect that we were paying such a high rate compared to what was on offer for others, let alone the Priceline crowd.

The hotel is lovely, the rooms are large and well appointed, the lazy River is WONDERFUL and warm, even on a cool day. Indiviudal members or housekeeping, desk staff, room service were uniformly pleasant and helpful.

Howwever, management has apparently made some cost cutting decisions wrt staffing, resource allocation, and outsourcing that have cause service quality to slip, compared to last year, And, more to the point, BELOW the OMNI standards of service that the hotel leads one to expect.

Example 1: Turndown and the Select Guest amenity (bottled water). On checkin, we were told that as Select Guests we'd get turndown automatically and that we'd get the bottled water amenity then. In the room, there is a card "we are pleased to provide turndown...if you would like your room turned down at a specific time please let us know...please touch 0" The first night, we called 0 and the operator said Housekeeping did not pick up. We tried "prompt response" but that just got us the same operator. We asked to leave a message for turndown at 7--operator just said "100 rooms want turndown." No one EVER came. No water. If the hotel cannot staff to provide turndown as one is led to expect by the card, they should remove the card! And we'd have been happy to get the water handed to us at the desk on checkin. The point is the hotel sets up Omni expectations and does not fulfill them. If they had not set up the expectation, we'd have been more satisfied with the level of service we got. The next day, my husband asked for turndown at 7 PM at the front desk; it was done in a timely way and the water was delivered to our room that day.

Example 2: Concierge outsourcing. Concierge has been outsourced to Expedia. As part of this, dining reservations are to be made via Concierge. Fine. But this means non one answers the restaurant phones any more and the operator says restaurant reservations are "on a different system" whatever that means. We made one restaurant reservation in person for the first night (David's, was OK, spent $150 for 2). For the second night, we tried calling concierge for Zen reservations. No answer. Ever. Husband went down, made reservation in person via concierge. We show up at tghe restaurant--no record of the reservation but they had room. if it had been busy, we'd have gone off property rather than wait, losing the Omni the $150 we spent that night. (Dining on property is not cheap or exceptional, but adequate and convenient. Room service breakfast is very good. The Select Guest morning beverages are generous and much appreciated.)

This sounds like a lot of pickiness, but my general point is that the hotel doies not seem able to follow through on the expectations they generate and that this is a management responsibility. If operators get most calls, they need more resources there. If turndown is not feasible, don't lead us to expect it as an option. If housekeeping is short staffed, they should not promise to deliver something (missing hair dryer) "right away" if they mean within an hour or so, as was the case.

Would we stay here again? Yes, probably, for the Lazy River. But I might be tempted to use a cut-rate discounter rather than be ripped off on the Omni booking site! (PS we never got a newspaper, either! I kept the turndown card :-) ) « less

Read management response to this review.

“Beautiful hotel - great pools!”

Feb 9, 2010 FLsoccermom, Safety Harbor, FL

Our family stayed at this hotel with our soccer team for a tournament at Disney. The hotel was the perfect place to come back and relax in between games and... more »

“One of the better hotels in Orlando”

Feb 3, 2010 travellerzb, Mississauga, Canada

This is the 4th hotel we have stayed at in Orlando and it was one of the best as far as service and amenities. Close enough to Disney, Universal Studios... more »

“Wonderful place - great service, staff, scenery and amenities”

Jan 30, 2010 Stevie_H6, Leicestershire

We stayed here for nearly two weeks, leaving on Christmas Eve. We found everything here first class, be it the restaurants, bars, pool, activities, staff and facilities. Even the Hertz... more »

“Loved it!”

Jan 27, 2010 Senswincup, Ottawa

This had to be the most fun hotel I've ever stayed at! We also stayed at the Mariott World Convention Center (4-star)during our stay, paid more there and it was... more »

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.

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Map & Directions: Omni Orlando Resort at ChampionsGate

GPS Coordinates: 28.26430 -81.57010

Address: 1500 Masters Blvd, Orlando, FL 33896

See other hotels near Omni Orlando Resort at ChampionsGate.

6 Miles To Magic Kingdom

Nearest Airport

Orlando International Airport [MCO]

19.40mi

Points of Interest

ChampionsGate Golf Club

3.55mi

Disneys Main Gate

4.74mi

Wide World of Sports

5.17mi

Splendid China

5.47mi

Disneys Sports Complex

5.51mi

Old Town

5.59mi

Disneys Animal Kingdom

6.10mi

Blizzard Beach

6.28mi

Disneys Hollywood Studios

6.53mi

Wallaby Ranch

7.02mi

General Directions
From Orlando International Airport:
Take SR-528 West to I-4 West to Exit 58.
Make a right at the bottom of the ramp.
Enter ChampionsGate, right on Masters Blvd.
The hotel is located on the left-hand side.