Changing and Cancelling Reservations
Can I make changes to a reservation?
Yes. We realize plans change and never want you to feel "stuck" with anything. Any change to a reservation made using Resideo must be made thru Resideo. Contacting the property directly will not update our system. NOTE: Changes will be governed by the policy set forth at the time the original reservation was made. You may be required to first cancel your existing reservation, thus forfeiting the rates quoted. A new room total will be generated at the time you re-book your reservation. In the event you do not have access to an Internet connected computer an agent can assist you over the telephone. Just give us a call toll free at (800) 370-9416.
Can I cancel a reservation?
Yes. You can cancel your reservation for any reason (or no reason at all) and receive a prompt, complete refund less any cancellation fees imposed by the hotel at the time the reservation was made. Just go through the easy self-service cancellation process (via My Account) or use the link in your confirmation email to cancel your reservation. Should you not have access to an Internet connected computer, an agent can assist you over the telephone. Just give us a call toll free at (800) 370-9416. NOTE: Contacting the property directly will not update our system and you may not get your refund.
How will I receive my refund?
Typically, refunds are issued immediately to the credit card used to purchase the reservation. Please allow 3 to 5 business days for the credit to post to your account. We reserve the right to issue payment in the form of a check, which will be mailed to you no later than thirty (30) days following the change.
If I change my reservation do I lose my deposit?
This depends upon the policies of the individual hotel or chain. Please check the cancellation and rate rules policies on our reservation form.