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Sending and Receiving Information Errors


Why am I unable to retrieve my information online?
The most common reasons are network firewalls and online security encryption. Firewall configurations often conflict with secure transactions and some web browsers do not support SSL encryption. Check the settings on your computer and upgrade to the most current version of your browser. You should be able to download the latest version from their respective website. If you are still having trouble, please contact us and we will gladly assist you. A Resideo technician will contact you within 24 hours. If you need to book a room right away, call toll-free at (800) 370-9416.

What is a cookie?
A cookie is a piece of information sent by our web server to your web browser. This text file helps our web server identify you and 'remembers' information so you don't have to enter it repeatedly. Cookies do not corrupt your computer settings or your hard-drive. You may choose not to accept cookies. You will still be able to use Resideo if you choose not to accept cookies. Visit your browser's website for detailed information about cookies.

Does Resideo use cookies and why?
Yes. We use them to enhance your online experience and save you time.