By Ted Booth, Resideo Vice President of Global Experience Design
Published: Feb. 19, 2019
From the moment you buy a new thermostat and install it, to your everyday interactions with the product and mobile app, the Global Experience Design team at Resideo has focused on each interaction to ensure a stellar customer experience every step of the way.
The team identifies ideas that can bring real value to everyday lives by researching how consumers interact with their homes and finding out what really matters to them. This close attention to un-met needs, wants and desires are key to creating solutions that fit seamlessly into any home or lifestyle.
When creating the latest Honeywell Home T Series Smart Thermostats with smart room sensors, we found one simple idea to drive the design: priority. Or, in other words, a family's comfort needs will be different in different rooms at different times of the day, and they should be kept comfortable as they move throughout their home.
The idea of sensing different temperatures around your house is not new – we've offered products through our professional channel for years. But the idea of priority control is new. For example, when you're sleeping you want a cooler bedroom, when you're awake you want another setting in the living room, and when you're away you want to adjust the temperature to save energy.
In an interview with Cheddar @ Home, Resideo Senior Experience Designer Brian Moy and I explain how the new T Series Smart Thermostats offer more than just a controller on the wall. Consumers get smart temperature control in the rooms they want, when they want them for improved whole home comfort.
Resideo Video: How We Design with Customers in Mind