RETURNS AND CANCELLATIONS

 

WHAT IS YOUR REFUND POLICY?

The refund policy for the Resideo PRO IQ Services Store is: Orders can be canceled any time prior to shipment. Hardware products may be returned within 14 days of the date the Product was shipped to you and must be returned with the applicable proof of purchase. Software, Service, and Subscription products may be returned within 14 days of the date of purchase. Cancellation and return rights do not apply to custom orders that have been personalized or modified specially for you, including products that have been built to order. If a product has been damaged, repaired or is missing parts, it may not be accepted for return and refund. You will be responsible for the cost of returning the product.

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HOW DO I REQUEST A REFUND?

To request a refund, you must contact proiqsupport@resideo.com.

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HOW DO I CANCEL MY ORDER?

Physically shipped purchases that are in stock are processed immediately upon completion and may not be able to be cancelled prior to shipment. If your order cannot be cancelled, you will get an email notification when the order is shipped. To request the cancellation, please contact proiqsupport@resideo.com.

Software, Service, and Subscription products are fulfilled immediately and cannot be cancelled unless the purchase is a preorder. Please refer to our refund policy if you would like a refund for a Software, Service, or Subscription product.

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WHEN WILL I SEE MY CREDIT APPEAR IN MY ACCOUNT?

After receiving your returned product(s) and/or your completed letter of destruction (ELOD or LOD), your refund will appear in your account within 5 to 7 business days. Please be aware that if you purchased using a method other than credit card, you may be prompted to provide bank details so we may credit your account.

After receiving your refund confirmation for a Software, Service, or Subscription product your refund will appear in your account within 5 to 7 business days. Please be aware that if you purchased using a method other than credit card, you may be prompted to provide bank details so we may credit your account.

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