SUBSCRIPTIONS

 

HOW DO I RENEW MY SUBSCRIPTION?

To renew your subscription, go to this page, log in, and select your Product or Service. You will see all linked Products or Services with the ability to renew any Products or Services that are expiring soon or have expired and the option to renew your plan.

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HOW DO I UPDATE MY PAYMENT METHOD?

Payment methods can be updated during the checkout process when renewing a subscription. During the checkout process, you have the ability to use the current payment method on file for your User Account or you can update your payment method by selecting a different payment method for use.

For questions on what payment methods are accepted, see this FAQ.

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HOW DO I CANCEL MY SUBSCRIPTION?

To cancel your subscription, go to this page log in, and select Manage Subscription. You will see your Plan Information and the ability to Cancel Subscription.

After cancelling, the subscription will be valid until the expiration date. If you decide to start using it again, you will need to buy a new subscription. See this answer for instructions.

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HOW DO I CANCEL AUTO-RENEWAL?

If you don't turn off auto-renewal in advance, you will be automatically charged for the next license term.

  • If you purchased your subscription via the Resideo PRO IQ Services Store, go to this page this page log in, and select your Service and un-check the Auto-Renew option.

After you disable auto-renewal, the current subscription will be valid until its expiration date.

  • If you decide to start using it again AND it is before the expiration date simply check the Auto-Renew box so you will not need to buy a new subscription. See this FAQ.
  • If you decide to start using it again BUT it is after the expiration date you will need to buy a new subscription. See this FAQ for instructions.

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I FORGOT THE PASSWORD FOR MY PRO PORTAL ACCOUNT. WHAT CAN I DO?

If you have forgotten your password, you can reset it. Go to this page and select Forgot password. Enter your email address and a verification email will be sent to you to update your password.

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HOW TO CONTACT TECHNICAL SUPPORT?

To contact technical support, email proiqsupport@resideo.com.

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