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Buoy Discontinuation

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Frequently Asked Questions

Q: When does Resideo plan to stop supporting the app, data and leak notification services?
A: We will support the app, data and leak notification service until March 31, 2021.

Q: What happens to my Buoy app after Resideo stops supporting the app, data and leak notification services?
A: Beginning April 1, 2021, Buoy app users will not be able to access the Buoy app on iOS or Android or the water usage data associated with their Buoy account. Buoy app users will not be able to receive leak notifications or other type of notifications either via app or text message. We recommend removing your Buoy app from your smart device after April 1, 2021.

Q: Can I access my Buoy app, data and leak notifications after April 1, 2021?
A: No, you will not be able to access the app or the water usage data. In addition, you won't be able to receive leak notifications or other type of notifications either via app or text message. We recommend removing your Buoy app from your smart device after April 1, 2021

Q: What happens to the installed Buoy product after Resideo stops supporting the app, data and leak notification services?
A: Beginning April 1, 2021, the physical Buoy product will not be able to connect to your home Wi-Fi and will stay offline. We do not anticipate any impact to your home’s plumbing system. We recommend you follow the instructions below to decommission your Buoy product.

  • Confirm that the water is running at your home by turning on a faucet
  • Conduct a factory reset to the Buoy product by pushing and holding the black button on the side of the Buoy product for at least 30 seconds
  • If the Buoy product is currently connected and powered with the power cord, unplug the power cord
  • Slide open the battery door and remove the battery

Q: What steps should be taken if I moved or sold the property where the Buoy is installed?
A: In the event that you no longer reside in the home where the Buoy is installed, no action is needed. You will be removed from the list of pilot participants and will not receive any future emails. Please email us at buoy@support.ai.to let us know if you have moved or sold the property.

Q: From a security perspective, how do I remove any personal info from the Buoy product?
A: Simply performing a factory reset by pressing and holding the black button at the end of the Buoy product for at least 30 seconds.

Q: Why did Resideo decide to discontinue the Buoy product and the USAA + Buoy pilot?
A: At Resideo, we provide solutions that make your home comfortable and secure, and we've built these solutions on our rich 130+ year heritage of taking care of the home and the people in them. Part of our pride in our legacy comes from our continued focus on quality. After diligent consideration, we have determined the Buoy Controller does not meet our quality standards, and we are discontinuing the Buoy product. The pilot program will also end as a result.

Q: Is Resideo planning to launch another water leak detection product?
A: We believe the water leak detection market is a fast-growing market space. It brings tremendous value to our insurance partners, contractor customers and consumers. Although Buoy product did not meet our quality standard, we are planning to launch a next generation leak detection and protection product.

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