Excellence in Security with Outstanding Technicians

As security systems become increasingly sophisticated, the professionals who install and maintain them are more critical to communities than ever. Resideo is committed to supporting these front-line technicians with the training, tools, and resources they need to turn advanced technology into seamless, real-world solutions. This focus on professional development enables technicians across the First Alert Premier Pro Partner™ Program to showcase the expertise that sets the standard for the security industry.

“Technicians are at the heart of everything we do because their dedication to customers exemplifies the excellence that drives the security industry forward,” said Scott Harkins, vice president of Global Sales, Products & Solutions at Resideo and member of the Foundation for Advancing Security Talent (FAST) Board of Directors. “Our products are designed to offer technicians dependable, high-quality solutions that enable them to focus on delivering personalized service and exceptional solutions for their customers.”

At Resideo’s annual CONNECT Customer Event in 2025, the company recognized companies and industry leaders from across the U.S. and Canada. Their work demonstrates leadership, technical expertise, and a commitment to service, highlighting the essential role security techs play in protecting homes and businesses every day.

LOUD Security Systems, Avery Harper

For more than nine years, Lead Senior Technician Avery Harper has embodied the technical precision, leadership, and customer-first mindset that define LOUD Security Systems. Widely known for “doing whatever it takes,” Avery consistently delivers complex projects on time and on budget, ensuring every client feels confident and informed about their system. His work for a social services organization in Marietta, Georgia, where he oversaw approximately $90,000 in security upgrades in a sensitive environment that supports survivors of domestic violence, stands out as a clear example of his commitment and respect for his customers.

At CONNECT 2025, Avery was honored with the Outstanding Technician Award, recognizing his dedication, expertise, and impact on both clients and colleagues. As LOUD’s Operations Manager Brad Hobday notes, “Avery is someone I can trust completely to see a project through from start to finish. His judgment, attention to detail, and commitment to excellence make him one of our most relied-upon technicians.”

Radiant Security, Jimmy Walker

Jimmy Walker exemplifies technical skill and unwavering dedication to his customers at Radiant Security. In 2024 alone, Jimmy installed 108 First Alert® ProSeries Panels, 43 First Alert VX Series VX1™ Doorbell Cameras, 43 First Alert VX Series VX3™ Outdoor Cameras, and 51 First Alert® ProSeries Smoke Detectors. His expertise spans the full line of First Alert ProSeries solutions and First Alert VX Series cameras, and every install reflects his commitment to customer satisfaction.

Beyond the numbers, what truly sets Jimmy apart is his perseverance through life’s challenges. While caring for his spouse during cancer treatments, he continued to uphold Radiant’s standards of service: showing up on time, maintaining quality of work, and ensuring every customer received the same level of care and attention. Today, hundreds of families and businesses rely on systems Jimmy installed, each a testament to his resilience.

Suffolk Security Systems, Brian Stoma

With more than 30 years of experience in the industry, Brian Stoma brings depth, discipline, and forward-thinking leadership to Suffolk Security Systems. This is best observed in his willingness to adapt to new technology, including the First Alert VISTA® H3 Hybrid Security System. After testing the system at Suffolk’s office in Southold, N.Y., and completing installation of the product on a large, complex project, Brian took the lead in integrating it into their main product line. A colleague at Suffolk recalls Brian calling into the office from the jobsite and declaring: “We should go all in on the VISTA® H3 Hybrid Security System.”

Brian has worked tirelessly to document and teach Suffolk technicians the processes and procedures for installing the VISTA® H3 Hybrid Security System, as well as provide invaluable feedback for Resideo, reinforcing Suffolk Security System’s role as a true First Alert Premier Pro Partner™.

Advanced Security Systems, Thom Payne

Thom Payne, who is about to enter his fourth decade at Advanced Security Systems, is not only one of his company’s most experienced technicians, but also a cornerstone of its reputation for excellence. Over his 39-year career, Thom has installed and serviced thousands of systems across homes, schools, and businesses across Northern California. His expertise spans the long history of security technology, from the earliest analogue systems to the most technology-forward products from Resideo. Thom has evolved with every new generation of innovation, mastering each advancement while ensuring Advanced Security Systems adapts as well.

Customers rely on Thom, not just for his technical precision, but also for his dedication to kindness, patience, and professionalism. His peers at Advanced Security Systems admire him for his mentorship skills, passing down his principles of accuracy, integrity, and customer-first service that define Premier Partners.

These technicians exemplify the skill, leadership, and care that define outstanding technicians: professionals who not only install trusted security solutions but also strengthen the safety and confidence of the customers they serve.

All security companies included are members of Resideo’s First Alert Premier Pro Partner™ Program. To learn more, email theconnection@resideo.com or visit the Security Dealer Resources page at Resideo.com.

See also:

Honoring Excellence in Security with Outstanding Technicians

Resideo CONNECT 2025 Customer Event Helps Accelerate Partner Success

Resideo Introduces First Alert CX4 Camera Series 

Frequently Asked Questions:

Why are security technicians so essential?

As security systems become more advanced, technicians ensure complex technology is installed correctly, configured properly, and tailored to each home or business. Their expertise directly impacts system reliability and overall safety.

What is the First Alert Premier Pro Partner™ Program?

For over 30 years, the First Alert Premier Pro Partner™ Program provides security businesses with growth opportunities, sales and marketing tools, and financial incentives. Premier Partners stay up to date on the latest solutions from Resideo—from ProSeries to connected cameras and sensors.

What is National Security Tech Day?

Started by the Foundation for Advancing Security Talent (FAST) in 2022, National Security Tech Day on January 23rd recognizes the valuable work security technicians do to secure homes and businesses.

How does Resideo support technician training?

Resideo offers webinars, eLearning modules, hands-on training, and product resources that help technicians stay current on evolving technologies. This ongoing education makes installations more efficient and ensures customers receive dependable, expertly configured systems.

What should customers consider when upgrading their security system?

Homeowners and businesses should look for a system that integrates intrusion detection, video, and smart home capabilities. Working with a trained security technician helps ensure the system is designed to fit the property’s needs and installed for long-term reliability.

Why choose professional security system?

Professional installation ensures optimal sensor placement, correct device configuration, and reliable system performance and 24/7 monitoring. Technicians can troubleshoot onsite, personalize the setup, and educate customers on how to get the most from their system.