With the sunsets of AT&T's 3G/4G and Verizon's CDMA networks on the horizon for 2022, now is the time to focus on managing your customer upgrades. With a solid plan and the right resources, you can make the transition to LTE smooth and seamless.
Many of our security-dealer partners learned during the 2G to 3G changeover that taking a phased approach is the best way to stay ahead of the curve and manage your staff and customer relationships. Here are four strategies to help you successfully navigate the LTE radio upgrade and create new opportunities for your business.
- 1. Make it a part of every customer interaction
Form a plan that strategically groups customers in your market so you can target specific homeowner and business upgrades each week, starting with planned service calls and any customers located nearby. Those weekly conversions can add up quickly. For example, a security dealer with 1,200 accounts will need to average 3-4 conversions per day to meet the deadline. The longer you delay those customer conversions, the more changeovers will pile up.
Need help with your plan? Contact your local Resideo representative.
- 2. Deepen the customer experience
The LTE conversion creates new opportunities to offer your customers more innovative and integrated security solutions that bring greater convenience and peace of mind. With Resideo as your partner, you'll be able to provide a powerful LTE Communicator, an app for remote connectivity, plus services such as video storage to help home and business owners improve their awareness of what’s happening around their property. These holistic solutions not only create deeper customer relationships, they’ll help you grow your monthly revenues, too.
Want more sales tips? Check out this SSI Magazine article in which Resideo’s George Janelis and other experts explain how to approach each LTE truck roll with new solutions for customers.
Earn valuable rebate credits for each account you upgrade or convert to AlarmNet.
3. Leverage industry tools to streamline the process
This is a great time to tap into industry resources and lean on your manufacturer partners for tools that make both customer outreach and team training easier. At Resideo, we can offer:
- - Email templates, letters and bill stuffers to help you explain the LTE conversion to customers and present special offers.
- - Simple “swap” videos your team can use to guide homeowners through an easy hardware change-out, without a home visit – perfect during this time of extra safety precautions.
- - AlarmNet 360 Insights to see which customers need to be upgraded.
- 4. Take advantage of manufacturer rebates
Many manufacturers are offering incentives to help security dealers offset their costs during this transition. Hunt for the right deals on devices you trust to give your customers high-quality security, connectivity and peace of mind. Resideo is offering valuable rebate credits for customers who upgrade or convert to our AlarmNet system, with special offers on the latest high-performance devices and solutions. View our latest deals here.
At Resideo, we’re doing everything we can to help your business thrive during this time of change, so you come out of the 3G/4G and CDMA sunsets with stronger customer relationships and a healthier bottom line.
Security dealers across the country have already begun their LTE upgrades. Don’t get left behind – start planning today.