U.S. and Canada Warranty Information

Please select which section you require:

U.S. Product Warranty

Updated U.S. Product Warranty effective October 29, 2018

Credit
If a product is returned within 30 days of the purchase date, new in the original box, in resalable condition, the customer can receive credit.

Bad-Out-of-Box
If an item is returned within 180 days from the date of manufacture (determined by the product date code on the product), the customer can receive a product swap or at the customer request, credit. Product will be tested to confirm defect and returned at customer's expense if No- Fault-Found (NFF). Please consult product warranty for specific terms and conditions.

Contact Information

Phone: 800-645-7492

Email: customerservice@resideo.com

Department Hours: 8:00am – 6:00pm Eastern Standard Time

Shipping Address:
Resideo Security Service Center
12220 Rojas Drive
Suite 700
El Paso, TX 79936

Canadian Warranty

Updated Canadian Product Warranty effective October 29, 2018

Credit
If a product is returned within 30 days of the purchase date, new in the original box, in resalable condition, the customer can receive credit.

Contact Information

Phone: 1-800-645-7492

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