U.S. and Canada Warranty Information

Please select which section you require:

U.S. Product Warranty

Updated U.S. Product Warranty effective October 29, 2018

Credit
If a product is returned within 30 days of the purchase date, new in the original box, in resalable condition, the customer can receive credit.

Bad-Out-of-Box
If an item is returned within 180 days from the date of manufacture (determined by the product date code on the product), the customer can receive a product swap or at the customer request, credit. Product will be tested to confirm defect and returned at customer's expense if No- Fault-Found (NFF). Please consult product warranty for specific terms and conditions.


REVISED DATE CODE FORMAT AS OF JUNE 2022

As an additional aid to our customers, Resideo is simplifying the date coding format for Resideo security products. Traditionally, Resideo security products were date coded using a letter to indicate the year and a 3-digit number to indicate the day of the year.

To simplify this process, we will be migrating to a YYWW date coding format where YY will indicate the year and WW the week within the year. This new date code format will affect both box labeling and product labeling.

Example: With the current date code, June 8, 2022 is indicated as F159, where the 159 represents the day of the year, and the letter F indicates the year 2022. With the new date code system, the same date of June 8, 2022 will be shown as 2223, which indicates the product was produced within the 23rd week of the year 2022.

Today is : F186 July 05, 2022
Example: If the stamped date code was B002, this board was manufactured on January 2, 2018.
E = 2021
D = 2020
C = 2019
B = 2018
A = 2017
Z = 2016
Y = 2015
X = 2014
T = 2013
S = 2012
R = 2011
N = 2010
M = 2009
L = 2008
K = 2007
J = 2006
H = 2005
G = 2004
F = 2003
E = 2002
D = 2001
C = 2000
B = 1999
A = 1998
Z = 1997
Y = 1996
X = 1995
Contact Information

Phone: 800-645-7492

Email: customerservice@resideo.com

Department Hours: 8:00am – 6:00pm Eastern Standard Time

Shipping Address:
Resideo Security Service Center
12220 Rojas Drive
Suite 700
El Paso, TX 79936

Canadian Warranty

Updated Canadian Product Warranty effective October 29, 2018

Credit
If a product is returned within 30 days of the purchase date, new in the original box, in resalable condition, the customer can receive credit.


REVISED DATE CODE FORMAT AS OF JUNE 2022

As an additional aid to our customers, Resideo is simplifying the date coding format for Resideo security products. Traditionally, Resideo security products were date coded using a letter to indicate the year and a 3-digit number to indicate the day of the year.

To simplify this process, we will be migrating to a YYWW date coding format where YY will indicate the year and WW the week within the year. This new date code format will affect both box labeling and product labeling.

Example: With the current date code, June 8, 2022 is indicated as F159, where the 159 represents the day of the year, and the letter F indicates the year 2022. With the new date code system, the same date of June 8, 2022 will be shown as 2223, which indicates the product was produced within the 23rd week of the year 2022.

Today is : F186 July 05, 2022
Example: If the stamped date code was B002, this board was manufactured on January 2, 2018.
E = 2021
D = 2020
C = 2019
B = 2018
A = 2017
Z = 2016
Y = 2015
X = 2014
T = 2013
S = 2012
R = 2011
N = 2010
M = 2009
L = 2008
K = 2007
J = 2006
H = 2005
G = 2004
F = 2003
E = 2002
D = 2001
C = 2000
B = 1999
A = 1998
Z = 1997
Y = 1996
X = 1995
Contact Information

Phone: 1-800-645-7492

back-to-top