Resideo's first-generation Total Connect^® cameras and video accessories will soon reach their formal End of Life (EOL). As a result, the devices will cease to operate in Total Connect^® 2.0 and AlarmNet^® apps after July 31, 2025. Shown below, these products were sold between 2016 and 2019.

We want to ensure you have ample opportunity to support your customers and highly recommend that you reach out to them and propose our new First Alert^® VX Series cameras as replacements. Below in the resources section are instructions for identifying impacted accounts in AN360 and suggested email copy that you can use when notifying your customers.

Transitioning to our First Alert VX Series Cameras

Customers will appreciate the enhanced features and performance of our award-winning First Alert VX Series cameras, offering an upgrade in technology. The VX cameras provide improved image resolution and quality, Artificial Intelligence (AI) event detection, 2-way audio, and improved app experiences.
A small number of the active devices are indoor pan-tilt (PT) devices, analog converter units (ACU), or access point (AP) units for which there is no direct replacement. We suggest you replace the pan-tilt cameras with one or more of the VX5 Indoor Cameras. ACU's and the cameras to which they are connected should be replaced with new VX Series cameras as appropriate.