PRO IQ SERVICES
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ORDER INFORMATION
WHAT IS MY ORDER STATUSSHOULD I USE SPACES OR DASHES WHEN I ENTER MY CREDIT CARD NUMBER?WHY IS MY CREDIT CARD BEING REJECTED?
HOW WILL THE CHARGE SHOW UP ON MY CREDIT CARD?
HOW WILL YOU KNOW WHERE AND HOW TO SEND MY PHYSICAL PRODUCT?
WHAT PAYMENT METHODS CAN I USEDOES MY BILLING ADDRESS HAVE TO MATCH THE ADDRESS ON FILE WITH MY CREDIT CARD?WHEN WILL MY CREDIT CARD BE CHARGED?
DO I HAVE TO PAY SALES TAX?
SHIPPING INFORMATION
HAS MY ORDER SHIPPED?
HOW DO I GET MY TRACKING NUMBER?
DO YOU SHIP TO MY COUNTRY?
CAN I CHANGE MY SHIPPING ADDRESS AFTER I ORDER?
WHEN WILL MY BACKORDER SHIP?
CAN I CHANGE MY SHIPPING METHOD AFTER I ORDER?
TECHNICAL SUPPORT
HOW DO I GET TECHNICAL SUPPORT FOR MY PRODUCT OR SERVICE?ARE COOKIES A SECURITY RISK?
WHY DO I NEED TO SET MY BROWSER TO ACCEPT COOKIES?
RETURNS AND CANCELLATIONS
WHAT IS YOUR REFUND POLICY?
HOW DO I REQUEST A REFUND?
HOW DO I CANCEL MY ORDER?
WHEN WILL I SEE MY CREDIT APPEAR IN MY ACCOUNT?
PRIVACY AND SECURITY
WHAT IS YOUR PRIVACY POLICY?
WHAT IS THE DIGITAL RIVER SECURE & VIRUS FREE PROTECTION?
SUBSCRIPTIONS
HOW DO I RENEW MY SUBSCRIPTION?
HOW DO I UPDATE MY PAYMENT METHOD?
HOW DO I CANCEL MY SUBSCRIPTION?
HOW DO I CANCEL AUTO-RENEWAL?
I FORGOT THE PASSWORD FOR MY PRO PORTAL ACCOUNT. WHAT CAN I DO?
HOW TO CONTACT TECHNICAL SUPPORT?

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Please contact our customer service representatives at ProIQSupport@resideo.com and please let us know the date of your order and order number.