Welcome to the ProSeries friends & family test

The ProSeries platform brings security and simplicity to homes and small businesses, in one powerful, end-to-end ecosystem. It offers our largest-ever range of supported home solutions in one modular, scalable system making installations easy and stress free.

The Friends and Family Test (FFT) is an important testing and feedback tool for us as we prepare for the market release of ProSeries in EMEA in 2022. The feedback gathered through the FFT will make a real difference to our program. Thank you for your participation.

Installer checking thermostat on wall

Our quick start guide will help you get started with your ProSeries platform.

Man checking smartphone in car front right seat

If you need help or advice with your ProSeries platform please contact your regional helpdesk.

ProSeries brings it all together

Download library

The documents linked below will support your participation in our scheme.

User Guides

Explanation of the most frequently used features and functions for the whole system:

Pro App

For testing support you can also use the Resideo Pro App (Beta).

Instructions: Scan QR code with your mobile device (make sure you are enrolled in the Apple Beta testing scheme) and install the Resideo Pro app by following the onscreen instructions.

Resideo Pro App QR Code

Technical support

An email icon. If you have any issues with your installation, using the system or online portal email support.

Include details of the product or feature concerned, date time of issue, steps to reproduce the error or screen shots or any other relevant information. We will follow up by email or via Teams as needed.